Privacy Policy

Last updated: May 2026

At Kadnse, we collect and use your personal data carefully and only for the purposes set out below. The data controller responsible for your information is Kadnse, Porto, Portugal — reachable at support@kadnse.com.

What we collect

When you place an order, we collect your name, email address, delivery address, and phone number. Payment information is processed securely by Shopify Payments — we never store your card details. We also collect browsing data and cookies to help us understand how our store is used.

How we use your data

We use your data to process and fulfil your orders, to send you order confirmations and shipping updates, and to respond to any customer service enquiries. With your consent, we may also send you occasional emails about new products, offers, and updates from Kadnse. We never sell your data to third parties.

Legal basis

We process your data on the basis of contractual necessity for order fulfilment, legitimate interest for fraud prevention and customer service, and your consent for marketing communications. You may withdraw your consent at any time.

Your rights

Under GDPR, you have the right to access, correct, or request deletion of your personal data. You may also request that we restrict or stop processing your data, request a portable copy of it, or object to its use. To exercise any of these rights, write to us at support@kadnse.com. You also have the right to lodge a complaint with your national data protection authority.

Data retention

We retain your personal data for as long as necessary to fulfil the purposes described above, or as required by law — typically seven years for tax and accounting records.

Third parties

We share your data only with the partners necessary to fulfil your order: Shopify as our e-commerce platform, shipping carriers, and payment processors. All third parties are bound by data processing agreements and GDPR-compliant practices.

Cookies

We use essential cookies required for our store to function, as well as analytics and marketing cookies with your consent. You can manage your preferences at any time through the cookie banner on our site.