Shipping policy

Last updated: October 2026

 

Getting your order to you is something we take seriously. Every Kadnse piece is handcrafted in small batches in Porto, and we want it to arrive in the same spirit in which it was made — with care and in perfect condition.

Order processing
Because we work in small batches, the time we need to prepare your order may vary. Most orders are prepared and dispatched within 3 to 7 business days, Monday to Friday. When an item needs to be made in a new batch, preparation can take longer. If that is the case, we will let you know by email with an estimated dispatch date, and we appreciate your patience.

Where we ship
We currently ship to all 27 countries of the European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
We do not currently ship to the Canary Islands, Ceuta, Melilla or the French overseas territories, or to countries outside the European Union. For these destinations, please write to us at hello@kadnse.com.

Portugal
Orders to mainland Portugal typically arrive within 3 to 5 business days, and shipping is complimentary on orders from €60. Orders to Madeira and the Azores typically arrive within 5 to 15 business days, and shipping is complimentary on orders from €80. Below these amounts, shipping fees are calculated at checkout.

Rest of the European Union
Orders typically arrive within 5 to 10 business days. Shipping is complimentary on orders from €120. Below this amount, shipping fees are calculated at checkout. All prices include VAT, and no customs duties apply within the EU.

Delivery
Delivery times are estimates and may vary during peak periods or for reasons outside our control. Please make sure your delivery address is complete and correct. If a parcel is returned to us because of an incorrect address or because it was not collected, we will contact you to arrange a new delivery, and the additional shipping cost will be your responsibility.

Tracking
Once your order has been dispatched, you will receive a tracking number by email so you can follow its journey to you.

If something goes wrong
If your order has not arrived within the expected window, or if anything looks out of the ordinary when it does, please write to us at hello@kadnse.com and we will look into it immediately. For items damaged in transit, please see our Refund policy.