Política de reembolso

Last updated: October 2026

Every Kadnse piece is made in small and mindful batches in Porto. If something is not right with your order, we are here to help. This policy applies to purchases made by consumers on kadnse.com and does not affect your statutory rights.

Right of withdrawal
If you are a consumer, you may withdraw from your purchase within 14 days of the day you, or someone you have indicated, receive the goods, without giving any reason. To exercise this right, let us know clearly before the period ends, by writing to hello@kadnse.com with your order number. You may use the model withdrawal form below, but it is not required.

Returning the goods
Please send the goods back within 14 days of informing us of your withdrawal, to: Gaspar & Barata, Lda, Avenida da República 1622, 4º Sala 12, 4430-193 Vila Nova de Gaia, Portugal. The direct cost of returning the goods is your responsibility. Please pack the items carefully, ideally in their original packaging, as you are responsible for the goods until they reach us.

Condition of returned goods
You may handle the products as you would in a shop, to see their nature and characteristics. You are liable for any loss in value resulting from handling beyond that. Because our candles, wax melts, reed diffusers and room sprays cannot be resold once used, a product that has been lit, melted, opened for use or partly consumed may have its refund reduced in proportion to that loss in value, up to its full price.

Refunds
We will refund all payments received for the returned goods, including the cost of standard delivery, within 14 days of receiving your withdrawal notice. We may wait to issue the refund until we have received the goods back or you have provided proof that you sent them, whichever comes first. If you chose a delivery method more expensive than our standard option, we will only refund the standard cost. Refunds are made using the same payment method you used, at no cost to you.

Exceptions
The right of withdrawal does not apply to products made to your specifications or clearly personalised, including custom and corporate projects.

Damaged, faulty or incorrect items
All products are covered by the legal guarantee of conformity of three years from delivery, under Portuguese law. If an item arrives damaged, faulty or different from what you ordered, write to hello@kadnse.com with your order number and photographs. We ask that you contact us within 7 days of delivery for transport damage, so we can open a claim with the carrier; this does not limit your legal rights. In these cases we will offer a repair, replacement or refund in line with the law, and we cover any return shipping.

Model withdrawal form
To: Gaspar & Barata, Lda (Kadnse), Avenida da República 1622, 4º Sala 12, 4430-193 Vila Nova de Gaia, Portugal, hello@kadnse.com
I hereby give notice that I withdraw from my contract for the sale of the following goods:
Ordered on / received on:
Order number:
Name:
Address:
Signature (only if this form is sent on paper):
Date:

Contact
For any question about returns, write to hello@kadnse.com. We are a small team and we read every message.